Privacy Policy

Last Updated: 01/05/2025

We take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or recruitment services.

1.Who We Are

New Height Solutions is a healthcare recruitment agency specialising in Adult Social Care. We are registered in the UK and act as a data controller for the information you provide to us.

2.Information We Collect

We may collect and process the following personal data:

a. Candidates

Name, email address, phone number, postal address

CV, employment history, qualifications, right-to-work documentation

DBS information (where required)

References and referee details

Shift preferences and availability

Any other details provided during registration or job placement

b. Clients

Business name and contact details

Job vacancy details and hiring requirements

Billing information (if applicable)

c. Website Visitors

IP address, browser type, device data

Cookies and usage data (see Cookie Policy)

Information provided via contact forms

3.How We Use Your Information

We use personal data for the following purposes:

Matching candidates with suitable job opportunities

Verifying qualifications, background, and compliance documents

Communicating with candidates and clients

Managing placements, contracts, and assignments

Sending updates, newsletters, or job alerts (with consent)

Improving our website and services

4.Legal Basis for Processing

We process your information based on:

Your consent

Contractual necessity

Compliance with legal obligations (e.g., safeguarding, right-to-work checks)

Legitimate business interests

5.How We Share Your Data

We may share your data with:

Clients (potential employers) when you apply or are matched to a role

Third-party service providers (e.g. training bodies, DBS check processors)

Legal or regulatory authorities where required by law

We will never sell your personal data to third parties.

6.Data Retention

We retain your data only as long as necessary:

Candidate data is retained for up to 2 years after last activity (unless you request otherwise)

Client and billing data is kept for accounting and legal obligations

7.Your Rights

Under the UK GDPR, you have the right to:

Access the data we hold about you

Request correction or deletion of your data

Withdraw consent at any time

Object to or restrict processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
privacy@newheightsolutions.co.uk

8.Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse.

9.Cookies and Tracking

We use cookies to improve user experience and monitor website performance. For more details, see our Cookie Policy.

10.Changes to This Policy

We may update this policy from time to time. Please review it periodically. Changes are effective once posted on this page.